CENTRAL RESERVATIONS SUPERVISOR Assist manager with daily operation of Central Reservations to include the development, analyses and implementation of staffing, training, telemarketing, scheduling, and reward/recognition programs. Insure employees have appropriate training and other resources to perform their jobs. Make necessary changes in staffing based on day of week, marketing offers, other anticipated events, and call volume data. Establish work procedures and processes that support or improve company and departmental standards, procedures, and strategic directives. Monitor and address productivity and service quality of Central Reservation agents using call volume reports and call monitoring technology.